Fin Gold Partner · EMEA

Fin looks easy.
Making it work
is our job.

Deployments, migrations and managed services for Fin, in English, German and French.

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140+
Fin implementations delivered
< 2 min
Downtime on a 400,000+ customer migration
3
Languages: EN · DE · FR
ISO 27001
Certified migration engine
Customer proof · 3 min

Five customers. Their words.

A UK-regulated betting operator, a company with 400,000+ customers, and three fast-growing support teams on what it was like to work with us.

Oxygen at Work · Laura Markotić
3:02
What this means for you

What changes for your role

Account Executives
Your deal doesn’t stall after the signature.

Technical validation, a regulated customer, a migration nobody wants to own: customers hand us exactly these.

< 2 min
downtime moving a 400,000+ customer workspace (Haufe Lexware)
“If we do it, it has to be perfect.”Thomas Küppers, Haufe Lexware
Relationship Managers
A renewal conversation with a number in it.

Customers talk about hours saved, headcount they didn’t have to add, and a partner on their level.

≈ 1 FTE
saved, roughly €80k a year (Kubus, Zoho Desk to Fin)
“It was always a partnership on the same level.”Thomas Küppers, Haufe Lexware
Customer Success Managers
Automation that keeps growing after go-live.

Resolution rate up, CSAT above human agents, and people kept where the conversation needs them.

35% → 45%
Fin resolution in two months, ~40,000 conversations a month (AutoDS)
“Expand the automation where we want to and keep it as human to human interaction where we needed to.”Michael Keown, COO, Dragonbet
Three ways to work with us

The right service
for every stage of the account

Deployments for AEs. Migrations for everyone. Managed Services for RMs and CSMs.

For AEs
Deployments

From signed deal to Fin resolving real conversations, typically in 8 weeks. We take care of the hard parts along the way.

  • Use cases defined with your customer, then built and tested
  • Complicated and regulated setups handled by people who’ve done it before
  • Hands-on guidance through how Fin works, not a handover document
  • Automation where it fits, human-to-human where it matters
AEs · RMs · CSMs
Migrations

Move to Fin, or from Fin US to Fin EU, without your customers noticing. Two types of migration, one dedicated migration engine, fully ISO 27001.

Historical data migration
  • From Zendesk, Freshdesk, HubSpot, Zoho, Front and other platforms
  • Tickets, conversations and properties carried over
Fin US to EU workspace migration
  • Historical data and all configuration data moved, not just conversations
  • One customer moved 400,000+ customers with under two minutes of downtime
For RMs · CSMs
Managed Services

Fin that keeps getting better after go-live. A dedicated consultant keeps working in the background with regular calls, fixes and new automation, so your CSM stays on strategy.

  • Regular calls, with work continuing between them
  • Automation expanded where it fits, human-to-human where it matters
  • AutoDS went from 35% to 45% Fin resolution in two months
Why ICX

We come from inside
the ecosystem you sell into.

We come from the Salesforce and Zendesk ecosystem, where your customers’ stacks and migration headaches live. 140+ Fin implementations, delivered in English, German and French.

🏗️
140+ implementations
☁️
Salesforce & Zendesk roots
🔒
ISO 27001 migration engine
🇬🇧 English 🇩🇪 Deutsch 🇫🇷 Français
From the field

“When we migrated everything to a single platform with Intuitive CX’s support, we eliminated the substantial complexity and cost of managing dual systems. Exceptionally quick, highly knowledgeable, excellent problem-solving.”

Pamela Van Gasse
Customer Support Leader, Banqup Group

“Within three months of going live, we achieved a 30% deflection rate on queries we bought the AI for. The reporting is night and day compared to our previous system.”

Alex Kerswill
VP Customer Success, One Click LCA
Join the partner channel

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Fin AEs, RMs and CSMs only. Deal support, migration specs and a direct line to our consultants.

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